Refund policy

RETURNS

Before Goods are returned for any reason (including guarantee claims) a return authorisation must be obtained from the customer services department. All Goods must be returned with carriage prepaid. Evidence of purchase must be supplied. The decision of the Company as to the eligibility for credit and the amount of credit will be final. A restocking charge equal to 25% of the net price originally invoiced will be deducted from any credit issued other than Goods agreed by the Company to be under guarantee.

Goods that have been customised, badged, embroidered or tailored in anyway will be non-returnable.

Any Goods returned must be in saleable condition. Goods that are not as new and in an unworn, re-saleable condition will not be considered for return.

Internet and Mail Order orders to consumers. Your rights to return Goods are protected under the EU Distance Selling Directive. Bespoke (tailored, embroidered, Goods with logo) and special order items specifically ordered by the Company for the Customer are exempt from this protection.